Privacy Policy

Last updated: February 28, 2026

At Jar of Edmonds, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Who We Are

Jar of Edmonds is a handcrafted food business operating at food festivals, markets, and through direct sales in the UK. Our website is jarofedmonds.co.uk.

2. What Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

Contact Information: Name, email address, phone number (if you sign up for our mailing list, place a pre-order, or contact us)
Payment Information: Card payment details processed securely through our payment provider when you make a purchase
Event Pre-Orders: Details you provide when reserving products for collection at specific events
Preferences: Dietary requirements, product preferences, or feedback you share with us

Information Collected Automatically:

Website Usage: IP address, browser type, pages visited, and time spent on our website (collected via cookies)
Location Data: General location information based on your IP address when you visit our website

3. How We Collect Your Information

We collect information when you:

Purchase products from us at food festivals, markets, or collection points
Sign up for our mailing list or newsletter
Place a pre-order for collection at an event
Contact us via email, phone, or social media
Visit our website and interact with our content
Provide feedback or participate in surveys

4. How We Use Your Information

We use your personal information for the following purposes:

Processing Purchases: To complete your purchase and provide you with the products you ordered
Pre-Order Management: To manage pre-orders and notify you about collection details
Communication: To send you updates about our products, event locations, and special offers (only if you've opted in)
Customer Service: To respond to your inquiries, feedback, or complaints
Legal Compliance: To comply with UK food safety regulations and other legal obligations
Business Improvement: To understand customer preferences and improve our products and services

5. Legal Basis for Processing (UK GDPR)

We process your personal data based on:

Contract: Processing is necessary to fulfill our contract with you (e.g., completing your purchase)
Consent: You have given explicit consent (e.g., signing up for marketing emails)
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services)
Legal Obligation: Processing is required to comply with UK laws (e.g., food safety regulations)

6. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Payment Processors: To securely process card payments (e.g., Shopify Payments, Stripe)
Email Service Providers: To send newsletters and marketing communications (only if you've opted in)
Event Organizers: When required for food festival or market compliance and safety
Legal Authorities: If required by law or to protect our legal rights

All third-party service providers are required to keep your information secure and use it only for the purposes we specify.

7. Data Retention

We retain your personal information only for as long as necessary:

Purchase Records: Retained for up to 7 years for accounting and legal purposes
Marketing Contacts: Retained until you unsubscribe or request deletion
Website Analytics: Anonymized data may be retained indefinitely for business analysis

8. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal obligations)
Restriction: Request that we limit how we use your data
Objection: Object to processing based on legitimate interests
Portability: Request a copy of your data in a portable format
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

9. Marketing Communications

If you sign up for our mailing list, we will send you updates about our products, event locations, and special offers. You can unsubscribe at any time by:

Clicking the "unsubscribe" link in any email
Contacting us directly
Speaking to us at a food festival or market

10. Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of cookies we use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to show relevant ads and track campaign performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

11. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

Secure payment processing through encrypted connections
Password-protected systems and restricted access to personal data
Regular security reviews and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:

Jar of Edmonds
Website: jarofedmonds.co.uk
Email: [Your contact email]

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

By using our website or purchasing from Jar of Edmonds, you acknowledge that you have read and understood this Privacy Policy.